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Customer Support Representative (CSR)

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Company Name: 
3K Consulting Inc.
Job Title: 
Customer Support Representative (CSR)
Job type: 
Customer Service
Employment type: 
Employment lenght: 
Provinces and Territories: 
Position: Customer Support Representative (CSR)
Location: Toronto

Position Description:
The Inside Sales & Service Representative will report to the Director of Operations, as a member of a small team responsible for responding to inbound sales and customer service inquiries, supporting corporate accounts, and performing basic office functions as needed.

Major Duties and Responsibilities:
Drive consumer and small business sales activities for all inbound satellite sales prospects and existing clientele.
Qualify and understand the customer’s requirements, and provide quotes and estimates
Input and process customer orders in a timely and accurate manner
Build contacts and relationships to provide repeat business and excellent customer service
Use to track and manage sales opportunities
Meet or exceed assigned sales goals
Stay educated on all new products & services and changes in technology
Establish and maintain high levels of customer satisfaction.
Promptly respond to customer telephone and e-mail inquiries Provide first-level support services including product support, billing inquiries, billing adjustments, and other customer and account management tasks.
Communicate and work across teams to provide speedy solutions for customers
Foster a positive and professional work environment by demonstrating professionalism and consideration of co-workers, and exercising initiative to offer assistance when appropriate.
Maintain systems fluency on internal ordering and billing systems
Other duties/tasks as required

Skills & Knowledge:
Excellent oral and written communication skills
Highly motivated, competitive and committed
Customer-centric focus on providing responsive and reliable service
Excellent time management, prioritization and organizational skills
Energetic and enthusiastic team attitude
Ability to work with minimal supervision
Strong working knowledge of Microsoft Office 2010 or higher

Educational/Experience Requirements:
Highly successful Inside Sales and/or Service experience, preferably in a related field
Must be available to work flexible hours on occasion (evenings and weekends), should business needs necessitate
Post-secondary diploma or equivalent experience

Qualified for this position !